Today, more and more operations business units are tasked with identifying strategies to recover lost revenue and prevent customer churn. The cost of losing a frustrated customer due to an unsatisfactory billing experience or a poor customer communications process is steep.
Join Ben Wu, VP of Product at Lob and Michael Rafferty, Product Manager at Passport Labs Inc to learn how world-class operations teams use technology to:
• Recover lost revenue through customer centric collections strategies
• Prevent churn and increase lifetime value
• Stay compliant in the changing regulatory landscape
• Implement data-driven analytics to drive revenue growth
